Implementation Manager, Cigna Global Health Benefits
New
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The Cigna GroupHealth benefits
United StatesFull-TimeManager
SalaryAnnual salary of 82,700 - 137,800 USD / yearly
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Job Details
- Experience
- 3-5+ years work experience in project management/account management/account services/sales, or other areas requiring significant client interaction
- Required Skills
- Project ManagementMicrosoft ExcelProblem SolvingNegotiationPresentation skillsPowerPointAccount Management
Requirements
- Bachelor's degree in business administration, business communication, marketing, or another appropriate professional field, or equivalent work experience.
- 3–5+ years of experience in project management, account management, account services, sales, or another area involving significant client interaction.
- Ability to establish relationships with matrix partners and follow through on expectations.
- Demonstrated negotiation, influence, ambiguity-management, and conflict-management skills with clients and decision-makers.
- Ability to understand customer expectations and influence the organization to meet them.
- Strong analytical ability, including designing and tracking measurable performance targets.
- Ability to manage multiple priorities and deadlines, work independently, manage expectations, and problem-solve.
- Proficiency with database and spreadsheet applications, Word, Excel, PowerPoint, and tracking systems.
- Strong verbal and written communication, organizational, and presentation skills; three to five years of experience delivering customer or producer communications.
- Demonstrated leadership, motivational, and interpersonal skills.
- Domestic travel of 10%–20% may be necessary; must be fully vaccinated to travel and meet position requirements.
- For occasional or permanent home work, internet service must be cable broadband or fiber optic with speeds of at least 10 Mbps download and 5 Mbps upload.
Responsibilities
- Own the client experience throughout onboarding for new and renewing clients.
- Partner with Sales during the RFP process to understand client intent and explain benefit design impacts and administrative capabilities.
- Prepare and present implementation plans and calendars to clients, brokers, and Sales partners.
- Lead implementation meetings with clients and matrix partners, review progress and risks, and coordinate issue resolution.
- Coordinate implementation documents, obtain client sign-off, and ensure technical experts are introduced as appropriate.
- Partner with benefits teams to assess plan design feasibility and execute the client's plan interpretation.
- Coordinate internal subject matter experts and downstream teams for benefit, structure, work order, eligibility, ID card, billing, banking, and scheduling work.
- Communicate implementation status, resolve issues related to process, plan design, and deliverable timing, and share outcomes and next steps.
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