Global Contracts Hub Operations Manager
New
G
GenesysSaaS technology
United States, Coordinates coverage across regions and time zones; requires out-of-hours support.Full-TimeManager
Salary$166,900.00 - $293,500.00
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Job Details
- Experience
- Approximately 10+ years of experience in legal operations, contract operations, deal desk, sales or revenue operations, or business operations, including people management.
- Required Skills
- People ManagementSalesforceMicrosoft Excel
Requirements
- Approximately 10+ years of experience in legal operations, contract operations, deal desk, sales or revenue operations, or business operations.
- Experience in people management.
- Hands-on CLM administration and workflow experience, such as Ironclad, Icertis, DocuSign CLM or Agiloft.
- Familiarity with Salesforce-type CRM integrations.
- Strong data and reporting skills, including Excel and business intelligence dashboards.
- Experience deploying or adopting AI contract-review tools.
- Familiarity with commercial contract concepts, including NDAs, MSAs, order forms, redlining, playbooks and fallback positions.
- Ability to design processes and manage workflows using data and metrics.
- Strong written and verbal communication across legal, business and operational stakeholders.
- Preferred: PMP, Lean/Six Sigma or CLOC certification.
- Preferred: experience in a global SaaS or technology company operating across time zones.
Responsibilities
- Own Contracts Hub processes, policies, data, metrics, triage, reporting and day-to-day service delivery.
- Manage the legal-request triage queue and coordinate workload across Hub personnel.
- Design, document and improve procedures for intake, assignment, response, review, escalation, completion and reporting.
- Onboard, manage and develop global contract managers and lawyers through training, coaching, quality support and capacity planning.
- Coordinate regional coverage, handoffs, queue visibility and service-level expectations across North America, EMEA, APAC and LATAM.
- Assign and coordinate lower-complexity work routed to EMEA and LATAM interns in partnership with legal supervisors.
- Maintain CLM triage rules and manage the Contracts Hub email alias, tracking and routing requests to the appropriate owner.
- Operationalize legal content and playbooks in Hub workflows, and feed escalation and deviation data back to the Lead Counsel.
- Partner with Legal Operations on CLM and AI tooling requirements, configuration and adoption.
- Track operational metrics, provide dashboards and updates, and drive tracking, adoption and reporting for the Contracts Hub roadmap.
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