Senior Manager, Retail Operations
New
S
SkylightRetail fulfillment
United StatesFull-TimeManager
SalaryThe anticipated base salary range for this position is $150k-$180k per year. Competitive Salary + Equity Package
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Job Details
- Experience
- 8+ years of experience in retail fulfillment operations or supply chain management, including 3+ years leading retail logistics for national retailers; 2+ years managing people
- Required Skills
- People ManagementNetSuite
Requirements
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 8+ years of experience in retail fulfillment operations or supply chain management.
- 3+ years leading retail logistics for national retailers.
- 2+ years managing people, including coaching and performance management of managers or senior individual contributors.
- Experience managing fulfillment for multiple national retailers, such as Costco, Walmart, Sam’s Club, Target, or Best Buy.
- A track record of designing and delivering a multi-quarter operational initiative with measurable results.
- Strong financial skills, including landed cost, freight cost, chargeback ROI, and business-case development.
- Experience with EDI, ERP systems such as NetSuite, and retailer portals.
- Strong written communication and ability to present to executives.
Responsibilities
- Lead, coach, and develop two Retail Operations Managers; set expectations, review accounts, establish team standards, and hire as the team grows.
- Own the retail operations strategy and 12–24 month roadmap for retailers, channels, international expansion, systems, 3PL capacity, and headcount.
- Act as the escalation point for retailer operations and vendor-compliance leaders, and run quarterly reviews with major accounts alongside Sales.
- Own the cross-account scorecard for OTIF, fill rate, lead time, chargebacks, freight cost, and dispute win rate; report results and actions to leadership monthly.
- Lead chargeback and deduction prevention by identifying recurring causes, addressing them with 3PLs and carriers, and quantifying savings.
- Own the retail order-to-cash process with Sales, Accounting, and Planning, including EDI, NetSuite, retailer portals, and automation opportunities.
- Coordinate forecast-to-ship planning with Sales, Planning, and Purchasing, including container loads, allocation rules, and inventory commitments.
- Work with the 3PL Manager on network design, site capacity, and retailer requirements at each warehouse.
- Evaluate build-versus-buy and direct-versus-distributor decisions, develop business cases, and present recommendations to executives.
- Lead new retailer onboarding and major product launches; own retail freight strategy, including broker and carrier mix, rates, and service.
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