- Support CAPA/shipment investigations through root cause analysis and corrective action implementation.
- Investigate and resolve complex escalations to identify customer trends, quality concerns, and operational gaps.
- Provide recommendations to continuously improve procedures and policies throughout the organization.
- Analyze calls and provide feedback to ensure Operations Specialists deliver optimal communication to clients.
- Research customer satisfaction issues, develop corrective action plans, and monitor results through to closure.
- Onboard new hires into ZenQMS and assist the QMS Manager with operational tasks.
- Assist with customer error code management and analysis.
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