- Provide high-touch support and regular check-ins to Tier 1 Commander and Copilot drivers.
- Support onboarding, ramp guidance, and routine engagement for Tier 2 drivers and new drivers.
- Monitor Tier 2 performance through automated reporting and flag drivers trending toward Tier 3.
- Identify and surface Tier 3 drivers using automated reporting and case data.
- Execute authorized deactivations through Salesforce case management.
- Manage the driver case queue in Salesforce, triaging and routing escalations and maintaining accurate regional records.
- Partner with the Network Trainer to track onboarding and ongoing training completion gaps by tier.
- Provide regional context and data to the Regional Network Manager and escalate issues with decision-ready detail.
- Coordinate with the Driver Recruiter on onboarding new drivers and with Network Quality & Compliance on audit documentation.
SalesforceDocumentationAccount Management