Commander Coordinator

New

AirspaceLogistics, transportation

Remote, US, Pacific Time preferredFull-TimeJunior

Salary22 - 26 USD per hour

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Job Details

Have at least 1-3+ years of experience in driver or contractor engagement, dispatch, account management, or another customer/partner-facing operational role.
Logistics, transportation, or gig/contractor network experience is strongly preferred.
Be comfortable managing drivers with different needs across performance tiers.
Have strong documentation habits and experience owning a case queue in Salesforce or a comparable CRM.
Be a clear, empathetic communicator who can deliver positive engagement and difficult feedback.
Be based within, or willing to be based within, the assigned region; Pacific Time is preferred.
Be comfortable with regular local travel to meet drivers in person.
Have a bachelor’s degree in a related field or equivalent practical experience.

Provide high-touch support and regular check-ins to Tier 1 Commander and Copilot drivers.
Support onboarding, ramp guidance, and routine engagement for Tier 2 drivers and new drivers.
Monitor Tier 2 performance through automated reporting and flag drivers trending toward Tier 3.
Identify and surface Tier 3 drivers using automated reporting and case data.
Execute authorized deactivations through Salesforce case management.
Manage the driver case queue in Salesforce, triaging and routing escalations and maintaining accurate regional records.
Partner with the Network Trainer to track onboarding and ongoing training completion gaps by tier.
Provide regional context and data to the Regional Network Manager and escalate issues with decision-ready detail.
Coordinate with the Driver Recruiter on onboarding new drivers and with Network Quality & Compliance on audit documentation.

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