Professional Services Coordinator
New
A
AIRS MedicalHealthcare technology
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 0 to 3 years in project coordination, implementation, services operations or customer operations.
- Required Skills
- SalesforceProject CoordinationCRM
Requirements
- Bachelor's degree in business, operations, healthcare administration, IT or a related field, or equivalent experience.
- 0 to 3 years in project coordination, implementation, services operations or customer operations.
- Comfort with Salesforce or a similar CRM, project tracking tools and spreadsheets.
- Organization to coordinate multiple site projects across teams, customer IT departments and time zones.
- Ability to write clear updates for different audiences, including hospital IT directors and lead technologists.
- Attention to detail in maintaining timelines, hour balances and contract terms.
- Ownership in identifying stalled security reviews or missing sign-offs and moving them forward.
- Basic familiarity with hospital IT concepts such as PACS, DICOM, VPN and security reviews is helpful.
- Healthcare IT, imaging or field service experience is a plus.
Responsibilities
- Schedule kickoff calls and gather site details, including equipment, network contacts, PACS and RIS systems, and go-live targets.
- Track implementation tasks with customer IT, including security questionnaires, network and DICOM routing, server or VM provisioning, VPN and remote access, and PACS integration.
- Coordinate third-party vendors when configuration changes require their involvement, and raise schedule blockers with the Technical Implementation lead.
- Run the handoff from Technical Implementation to Clinical Applications and schedule remote sessions and on-site visits.
- Track engagements through Baseline, Build, Validate and Prove, and keep status current for Presales and Customer Success.
- Share monthly engagement summaries and day 30, 60 and 90 results with Customer Success.
- Track customer sign-offs, validation checklists, prepaid remote hours and on-site days; flag risks and low or expiring balances.
- Prepare quotes and statements of work, route agreements for signature, log billable time and hand completed work to Finance for invoicing.
- Keep implementation projects, services engagements, hours and milestones current in Salesforce, and respond to customer scheduling and logistics questions.
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