Senior Service Delivery Manager
New
V
VultrCloud infrastructure
Remote - United States, Flexibility to work extended hours, including some weekends, around major customer launches and across customer time zones.Full-TimeManager
Salary$150K - $160K; $150K – $160K • Offers Bonus
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Job Details
- Experience
- 10+ years of program or project management experience, including at least 5 years managing customer-facing delivery of large, complex technology programs
- Required Skills
- SalesforceJiraConfluenceNetworking
Requirements
- Bring 10+ years of program or project management experience.
- Have at least 5 years managing customer-facing delivery of large, complex technology programs in cloud, data center, HPC, AI or telecommunications.
- Demonstrate the ability to lead through influence across engineering, operations and commercial teams.
- Have experience running steering committees and handling difficult conversations with senior customer stakeholders.
- Understand infrastructure delivery, including data centers, networking, servers, GPUs and storage.
- Use sound judgment under pressure, raise risks early and bring options to resolve them.
- Have experience moving customers from project delivery into ongoing operations and support.
- Communicate clearly and concisely in written and verbal formats, from working sessions to executive summaries.
- Be proficient with Smartsheet, Jira, Confluence and Salesforce, or similar program management, collaboration and CRM tools.
- Be able to travel up to 25% to customer sites and data centers.
- Be flexible to work extended hours, including some weekends, around major launches and across customer time zones.
- PMP, PgMP or equivalent certification is preferred; experience building a new delivery function or practice is also preferred.
Responsibilities
- Lead end-to-end delivery for one to two concurrent strategic customer programs, from late-stage sales through go-live and stable operation.
- Own delivery relationships with customers and run executive governance, including steering committees, delivery reviews and escalations.
- Partner with sales and account management before contract signature to confirm deliverability and track commitments through completion.
- Coordinate dependencies and risks across engineering, infrastructure and operations teams, and drive resolution.
- Represent customer priorities inside Vultr and communicate schedule changes and scope discussions to customer executives.
- Manage the customer path from sales through delivery and ongoing support, including formal acceptance after go-live.
- Lead cross-functional internal initiatives from planning through measurable outcomes.
- Coach Service Delivery Managers and develop team methods, templates and standards.
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