Service Delivery Manager
New
V
VultrCloud infrastructure
Remote - United States, Flexibility to work extended hours, including some weekends, around major customer launches and across customer time zones.Full-TimeManager
Salary$135,000 - $150,000; Offers Bonus
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Job Details
- Experience
- 5–8 years of program or project management experience, including at least 3 years in customer-facing delivery of cloud, data center, hosting or infrastructure services.
- Required Skills
- Project ManagementSalesforceJiraConfluenceNetworking
Requirements
- Have 5–8 years of program or project management experience.
- Have at least 3 years of customer-facing delivery experience in cloud, data center, hosting, or infrastructure services.
- Experience managing several concurrent engagements with different customers, scopes, and timelines.
- Demonstrate technical fluency with cloud and bare metal infrastructure, including servers and GPUs, networking, storage, and container platforms.
- Be able to scope work and write clear requests for engineering teams.
- Be able to lead through influence with engineering, operations, and sales teams.
- Demonstrate strong organization, follow-through, and a calm, solution-oriented approach when plans change or issues arise.
- Communicate clearly in writing and verbally with customers and internal teams.
- Be proficient with Smartsheet, Jira, Confluence, and Salesforce, or similar program management, collaboration, and CRM tools.
- Be able to travel up to 15% to customer sites and data centers.
- Be flexible to work extended hours, including some weekends, around major customer launches and across customer time zones.
- Preferred: PMP, CAPM, or equivalent certification; ITIL Foundation; experience with AI or GPU infrastructure.
Responsibilities
- Manage multiple customer engagements from contract signature through go-live and customer acceptance.
- Serve as the customer's day-to-day delivery contact, coordinating with the account manager.
- Scope engagements with customers and internal teams, translate scope into clear requests, and follow work through to completion.
- Track customer commitments and confirm delivery before engagements close.
- Coordinate customer transitions to ongoing account management and support.
- Own defined workstreams on larger strategic programs under a Senior Service Delivery Manager.
- Advocate for customers, raise priorities, flag risks, and escalate avoidable delays.
- Report delivery status to customers and internal stakeholders.
- Plan and run cross-functional initiatives, coordinating external partners and vendors when needed.
- Apply and improve delivery methods, templates, and standards.
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