Client Service Manager - Medical Malpractice
New
G
GallagherInsurance
Source API remote eligibility restrictions: United States, 8:00 a.m. - 4:30 p.m. CST or 8:00 a.m. - 4:30 p.m. EST; selected candidate is expected to align with one of those schedules.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum 3+ years of commercial insurance account management or client service experience.
- Required Skills
- Salesforce
Requirements
- Hold an active Property & Casualty (P&C) Insurance License.
- Have at least 3 years of commercial insurance account management or client service experience.
- Have direct medical malpractice insurance experience, preferred.
- If lacking direct medical malpractice experience, have strong working knowledge of claims-made liability forms and coverage structures.
- Have experience servicing and writing commercial insurance lines, including claims-made liability, professional liability, general liability, property, and workers compensation.
- Have experience using EPIC, Salesforce, Indio, and Adobe E-Sign.
- Be able to explain complex coverage concepts clearly to clients.
- Demonstrate organizational skills, attention to detail, and ability to prioritize multiple deadlines.
- Be able to work independently in a fully remote setting with minimal supervision.
- Align with either the 8:00 a.m. - 4:30 p.m. CST or 8:00 a.m. - 4:30 p.m. EST schedule.
Responsibilities
- Manage an assigned portfolio of medical malpractice and healthcare-related accounts.
- Lead the renewal process and deliver insurance solutions in a timely and professional manner.
- Build and maintain client relationships through proactive service and consultative support.
- Serve as the primary client contact for policy servicing, renewals, endorsements, and coverage questions.
- Explain claims-made policy forms, coverage triggers, retroactive dates, and extended reporting provisions.
- Prepare applications, marketing submissions, proposals, binders, and policy documentation.
- Review policies for accuracy and alignment with client needs.
- Maintain accurate client records in agency management systems and use technology and workflow tools to improve efficiency.
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