Client Manager
New
M
Modern HealthMental health benefits
Location: Remote - US, Overlapping hours are required for everyone. US-based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 5 years of prior experience managing large-scale client relationships
- Required Skills
- Data AnalysisSalesforceLookerAccount ManagementClient relationship management
Requirements
- Have at least 5 years of prior experience managing large-scale client relationships.
- Be comfortable analyzing data and using it to make strategic and consultative recommendations.
- Maintain an understanding of cultural nuances that influence client interactions worldwide.
Responsibilities
- Manage a portfolio of client accounts, serving as the face of Modern Health for high-priority customers.
- Build relationships with Benefit Managers, HR Executives, consultants, and other global stakeholders.
- Conduct regular global account meetings to refine and align customer strategies.
- Partner with clients to define and execute a custom program strategy integrated with their broader benefit offerings.
- Drive engagement with mental wellness programs and help clients become champions who can serve as references and case studies.
- Lead or support global QBRs and ABRs, reporting requests, and Benefit Overview sessions tailored to client needs.
- Use Looker, Gainsight, Salesforce, data, and insights to assess client health, identify risks and opportunities, and make actionable recommendations.
- Drive measurable engagement and revenue outcomes, including wellness impact, benefits utilization, retention, renewals, and product expansion.
- Collaborate with Product, Operations, Sales, and Clinical Care to advocate for clients and support successful adoption.
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