Senior Manager, Network Operations
New
A
AirspaceFreight logistics
Remote (U.S.)Full-TimeManager
Salary115,000 - 125,000 USD per year
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Job Details
- Experience
- 2-5+ years of experience in network operations, field operations, or multi-site operations leadership
- Required Skills
- People Management
Requirements
- Have 2-5+ years of experience in network operations, field operations, or multi-site operations leadership.
- Have people-management experience across more than one function or team type.
- Have experience managing managers, including leaders responsible for a geography and leaders responsible for a specialized function.
- Be comfortable sharing authority as one of multiple decision-makers while maintaining accountability.
- Be able to make timely prioritization decisions between peers with competing needs.
- Demonstrate operational judgment in distinguishing regional issues from cross-regional matters requiring senior management intervention.
- Have experience partnering with a strategic or business-development-style function on handoffs of new capabilities or accounts.
- Be able to translate handoffs into operational execution.
- Have clear, direct communication skills and be comfortable resolving disagreements between direct reports.
- Have a bachelor's degree in a related field or equivalent practical experience.
Responsibilities
- Manage four Regional Network Managers and own cross-regional consistency in performance standards, tooling, and escalation protocols.
- Manage two Agent Leads and ensure workload balance and consistent agent execution across four regions.
- Coach Regional Network Managers and Agent Leads according to their distinct responsibilities.
- Resolve misalignment between Regional Network Managers and Agent Leads before it affects network operations.
- Prioritize competing requests when two Regional Network Managers need the same Agent Lead.
- Participate with the Agent Lead and Procurement in every agent deactivation decision and ensure decisions are documented consistently.
- Serve as the escalation point for cross-regional issues and matters requiring senior management judgment.
- Partner with the VP on capacity planning, org design, and Network Operations strategic initiatives.
- Partner with US Network Solutions during new strategic account or capability builds and coordinate with US Network Strategy & Operations on data and scorecard methodology.
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