Manager, Client Contract Management Operations
New
J
JobgetherContract management
Based in the United StatesFull-TimeManager
SalaryAnnual compensation ranging from $92,500 to $120,000
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Job Details
- Experience
- At least seven years of professional experience in renewals, account management, contract management, or project management. At least two years of people management experience leading client-facing teams or teams that directly support revenue generation.
- Required Skills
- People ManagementProcess improvement
Requirements
- Hold a bachelor's degree.
- Have at least seven years of professional experience in renewals, account management, contract management, or project management.
- Have at least two years of people management experience leading client-facing teams or teams that directly support revenue generation.
- Demonstrate the ability to manage complex, high-volume workflows while supervising, coaching, and developing team members.
- Have strong experience with commercial contracts, pricing structures, renewal strategies, and contract negotiations.
- Demonstrate effective collaboration with Sales, Finance, Legal, Client Service, and Operations teams.
- Be able to set expectations, provide constructive feedback, resolve escalations, and motivate a team toward measurable results.
- Have organizational and prioritization skills to balance multiple renewals, deadlines, and changing business requirements.
- Demonstrate analytical and problem-solving capabilities, including interpreting performance data, evaluating renewal risks, and improving forecasting accuracy.
- Be able to identify inefficiencies, standardize workflows, and implement scalable operational solutions.
- Use commercial awareness and sound judgment when evaluating pricing decisions, contract terms, client risks, and revenue retention opportunities.
- Work effectively remotely and maintain availability during designated working hours five days per week.
Responsibilities
- Lead, coach, and develop a team of 5–10 Client Contract Managers, including performance reviews, coaching, development planning, onboarding, and training.
- Oversee the end-to-end contract renewal lifecycle for existing clients and ensure renewals are accurate, strategic, and timely.
- Guide complex renewal situations involving pricing strategies, contract terms, negotiations, and risk mitigation.
- Maintain consistent renewal standards, contract language, pricing frameworks, and approval procedures; handle high-risk renewal escalations.
- Partner with Sales and Client Service leaders to align renewal strategies with client needs, retention objectives, account growth, and emerging risks.
- Coordinate with Finance, Legal, Deal Desk, and Operations on pricing decisions, approvals, contract governance, and renewal challenges.
- Evaluate and improve renewal workflows, tools, templates, procedures, and automation to increase efficiency and scalability.
- Support rollout of renewal programs, pricing models, operational tools, and technology enhancements.
- Own team-level renewal forecasting and monitor retention, on-time renewals, net revenue retention, renewal cycle times, and productivity.
- Analyze renewal performance trends and implement strategies to improve revenue predictability, client relationships, and operational performance.
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