Sr. Manager, Operational Excellence

New

JobgetherHealthcare billing and insurance

Remote position based in the United StatesFull-TimeManager

Salary$100,000–$110,000 per year. Additional performance-based bonus opportunities.

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Job Details

Experience: 8+ years of experience in Operational Excellence, continuous improvement, process improvement, operations, or business transformation, specifically within healthcare billing or insurance.
Required Skills: Change ManagementProcess improvement

Have 8+ years of experience in Operational Excellence, continuous improvement, process improvement, operations, or business transformation, specifically within healthcare billing or insurance.
Demonstrate success improving complex operational processes from current-state assessment through implementation, with demonstrable business results.
Bring experience in workflow optimization, process mapping, root-cause analysis, and current-state and future-state process models.
Translate business needs into clear requirements and partner with Technology teams on system enhancements, workflow solutions, or automation.
Have experience leading employees or directing teams responsible for operational improvement, implementation, or transformation.
Work hands-on through complex operational problems while guiding, coaching, and developing team members.
Understand continuous improvement principles and apply them pragmatically in an operating environment.
Interpret strategic direction, exercise independent judgment, and work through detailed implementation requirements.
Use analytical skills and sound decision-making to assess complex operational challenges and develop practical solutions.
Build alignment and drive progress across diverse teams through communication, collaboration, and cross-functional leadership.
Support implementation and adoption, and refine new processes to make improvements sustainable.

Identify and lead opportunities to improve business processes, workflows, systems, and operating practices.
Translate Operational Excellence priorities and future-state designs into practical processes, workflow specifications, requirements, and implementable solutions.
Assess operations to uncover bottlenecks, reduce complexity, and use technology and automation to improve performance.
Manage operational transformation initiatives from assessment and solution design through implementation, adoption, measurement, and refinement.
Map current-state and future-state workflows, conduct root-cause analysis, and define operational details for sustainable improvements.
Partner with Operations, Technology, Product, Finance, Legal, Client Services, and other stakeholders on cross-functional initiatives.
Provide direction, set priorities, coach employees, and maintain accountability for team members.
Oversee requirements gathering, workflow design, UAT, implementation planning, training, and post-launch optimization.
Address cross-team dependencies and obstacles, facilitate alignment, and keep initiatives moving forward.
Evaluate implemented changes, track measurable outcomes, and refine solutions to support long-term operational performance.

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