eHealth Exchange Onboarding Program Manager
New
T
The Sequoia ProjectHealth IT interoperability
Location: United States; Location: RemoteFull-TimeManager
Salary100,000 - 120,000 USD per year
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Job Details
- Experience
- 5+ years of work experience in a client-focused role with increasing responsibility; Minimum 3+ years solid experience in program/project management
- Required Skills
- Project ManagementMicrosoft Office SuiteProcess improvement
Requirements
- Bachelor’s degree or equivalent experience.
- At least 5 years of work experience in a client-focused role with increasing responsibility.
- At least 3 years of program or project management experience.
- Strong project management skills, including planning, deadline management, and deliverable tracking.
- Ability to communicate technical details effectively to non-technical individuals.
- Customer consulting skills and experience guiding customers through implementation.
- Strong problem-solving, critical-thinking, interpersonal, influencing, and negotiation skills.
- Proficiency in Microsoft Office Suite.
- Operational knowledge of health IT interoperability transactions is preferred.
- Health IT or HIE program/project management experience is preferred.
- Consultant experience, Business Associate Agreement contracting experience, and experience with InterSystems HealthShare and IRIS for Health are preferred.
- Ability to work extended hours when necessary and undertake limited overnight travel, typically no more than five trips annually.
Responsibilities
- Guide customers through each phase of eHealth Exchange onboarding, from initial inquiry and application through testing and activation.
- Prepare implementation status reports, resolve gaps and issues, and keep onboarding work on track.
- Educate applicants on joining the network, testing requirements, and applicable use cases.
- Develop and manage technical onboarding plans covering prerequisites, testing, validation, and production activation.
- Guide applicants and participants to technical standards, directory files, specifications, testing resources, and policy support.
- Coordinate federal agency outreach and onboarding status, and host the Monthly All Participant Call.
- Maintain customer records and manage annual contracts, invoicing information, and legal agreements.
- Coordinate with internal teams and customers to define requirements, address operational issues, and improve implementation processes.
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