Partner Program Manager
New
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TwilioCommunications technology
Location: Remote - US. This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.Full-TimeManager
SalaryBased in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700. Based in the San Francisco Bay area, California: $137,520 - $171,900.
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Job Details
- Experience
- 5–8 years of experience in partner program or project management, partner management, strategy and operations, or a similar role within a fast-paced technology company.
- Required Skills
- Project ManagementCross-functional collaborationCRM
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.
- 5–8 years of experience in partner program or project management, partner management, strategy and operations, or a similar role within a fast-paced technology company.
- Proven ability to work effectively in complex environments, turn ambiguous problems into plans, and deliver results without rigid instructions.
- Strong project management skills, including managing complex cross-functional timelines, aligning stakeholders, and driving accountability.
- Excellent written and verbal communication skills for translating program guidelines into partner assets, guides, and updates.
- Understanding of partner program structures and lifecycle methodologies, with experience working with SIs, ISVs, Resell, or Technology tracks.
- Hands-on exposure to CRM and partner ecosystem technologies, such as PRMs, account-mapping utilities, or data integration tools.
- Experience designing or supporting commercial program models, referral paths, or joint sales plays is desired.
- MBA is a plus.
- May be required to travel occasionally for project or team in-person meetings.
Responsibilities
- Identify process bottlenecks and design ways to automate manual workflows.
- Resolve complex partner-lifecycle challenges by developing repeatable programmatic solutions.
- Improve partner onboarding pathways, lifecycle touchpoints, and support workflows.
- Build operational frameworks that streamline transaction processes and incentive administration and support partner-sourced revenue pipelines.
- Own partner technology stack components and vendor relationships, optimizing data models and tools for ecosystem scale.
- Develop partner engagement strategies, program documentation, updates, and enablement communications.
- Create and manage end-to-end project plans for partner initiatives with Product, Marketing, Sales, Legal, and Tech teams.
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