- Guide customers through each phase of eHealth Exchange onboarding, from initial inquiry and application through testing and activation.
- Prepare implementation status reports, resolve gaps and issues, and keep onboarding work on track.
- Educate applicants on joining the network, testing requirements, and applicable use cases.
- Develop and manage technical onboarding plans covering prerequisites, testing, validation, and production activation.
- Guide applicants and participants to technical standards, directory files, specifications, testing resources, and policy support.
- Coordinate federal agency outreach and onboarding status, and host the Monthly All Participant Call.
- Maintain customer records and manage annual contracts, invoicing information, and legal agreements.
- Coordinate with internal teams and customers to define requirements, address operational issues, and improve implementation processes.
Project ManagementMicrosoft Office SuiteProcess improvement