Medical Virtual Assistant - Patient Intake, Admin & Billing
New
W
Winning AssistantsMental health
Preferred Candidate Location: Philippines, 9:00 AM – 5:00 PM Mountain TimeContract
Salary5 - 6 USD per hour
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Job Details
- Languages
- Must speak and write English clearly and professionally.
- Required Skills
- Canva
Requirements
- Have hands-on experience coordinating patient intake, registration, appointment scheduling, and related healthcare administrative workflows.
- Have previous experience supporting medical billing workflows, billing follow-ups, payment-related tasks, or healthcare billing administration.
- Have experience supporting U.S.-based medical practices in patient coordination, scheduling, medical records management, or healthcare administration.
- Have experience using EHR/EMR systems to manage patient information, scheduling, intake documentation, and administrative workflows.
- Have experience handling patient calls, receptionist duties, or healthcare-related phone support.
- Be comfortable managing inboxes, maintaining organized records, coordinating follow-ups, and completing recurring administrative tasks.
- Speak and write English clearly and professionally.
- Provide a reliable laptop or desktop computer, stable high-speed internet of at least 25 Mbps, a noise-canceling headset, and a working webcam.
- Have a quiet and professional work environment.
- Be available for video meetings with the camera on when required.
- Work Monday to Friday, 9:00 AM–5:00 PM Mountain Time.
Responsibilities
- Coordinate new patient inquiries, registration, intake documentation, and appointment scheduling.
- Manage appointment confirmations, rescheduling, cancellations, and patient follow-ups.
- Handle patient calls and receptionist duties using the practice's phone system.
- Maintain patient records and intake documentation in SimplePractice, and follow up on outstanding intake requirements.
- Assist with billing workflows, payment-related tasks, and billing follow-ups under the Billing Supervisor's guidance.
- Review billing records for accuracy, identify discrepancies or missing information, and coordinate resolution with the billing team.
- Manage the administrative email inbox, respond to routine inquiries, and follow up on important communications.
- Support the practice owner with executive assistant responsibilities, daily operations, payroll tasks, and administrative coordination.
- Contact inactive patients to encourage appointment scheduling and re-engagement with the practice.
- Assist with social media posting, engagement, and basic marketing or Canva-related tasks as needed.
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