Senior Engagement Manager
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GitLabDevSecOps software
Remote Ireland; Remote, Germany; Remote, Spain; Remote, United KingdomFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region
- Required Skills
- DevOpsNegotiation
Requirements
- Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region.
- Experience operating in a pre-sales context and conducting customer discovery.
- Experience designing outcome-oriented proposals and developing custom statements of work and staffing plans for large, complex implementation projects.
- Solid understanding of the software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives.
- Ability to connect technical solutions to mission objectives and measurable business outcomes.
- Ability to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders.
- Highly developed facilitation, negotiation, and problem-solving skills, including guiding customers through acquisition processes and commercial structures.
- Ability to work cross-functionally with sales, solutions architecture, delivery, and operations teams.
- Ability to work autonomously and asynchronously in a fully remote setting while managing multiple complex opportunities.
- Ability to maintain accurate forecasting and alignment with GitLab values and goals.
Responsibilities
- Build trusted advisor relationships with division chiefs, program managers, and technical leaders.
- Conduct discovery sessions with prospects and Systems Integrators to understand current capabilities, requirements, and desired outcomes.
- Design outcome-oriented services proposals aligned with GitLab capabilities and customer success metrics.
- Structure engagements and commercial proposals, including staff augmentation and packaged offerings where needed.
- Develop custom-scoped SOWs and staffing plans with technical architects and delivery leaders.
- Guide customers through scope and pricing discussions, procurement processes, and contracting structures.
- Manage project- and account-level escalations and support rapid resolution.
- Position consulting, training, success tiers, and additional solutions to support customer outcomes and retention.
- Forecast services bookings and track related performance indicators, including bookings, margin, and attachment to strategic opportunities.
- Train field teams on positioning and selling professional services, and share feedback to improve go-to-market content and processes.
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