Single Event Operations Specialist

ZipliensLien resolution

Somerset, Kentucky, United StatesFull-TimeMiddle

SalaryThe total base salary range for this role is $51,000 - $69,000 annually, with opportunity for a quarterly discretionary bonus.

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Job Details

Experience: 3+ years of experience in an operations, data, reporting, or process improvement role.
Required Skills: TableauMicrosoft ExcelGoogle Sheets

Have 3+ years of experience in an operations, data, reporting, or process improvement role.
Have working knowledge of lien resolution, personal injury, healthcare claims, or medical billing workflows.
Have advanced Excel or Google Sheets skills, including pivot tables, lookups, and cleaning and combining data.
Have experience documenting workflows or processes and explaining operational needs to technical teams.
Pay strong attention to detail and be comfortable working with messy, incomplete, or inconsistent data.
Communicate clearly in writing and verbally, including explaining data and process issues to technical and non-technical audiences.
Be organized and self-directed, and comfortable joining a team where processes are still being defined.
Have experience handling sensitive or confidential information, including PHI.
Have a bachelor's degree in a related field or equivalent work experience.
Preferred: Experience with Tableau or similar reporting tools.
Preferred: Experience working with developers or product teams on system changes.

Review current portal workflows with the Sr. Director of Single Event and identify steps to cut, combine, or add.
Document updated workflows as written requirements for Product and Development.
Build lienholder-specific workflows with the Agency Management team and support workflow updates as R&D tools are introduced.
Share workflow needs with Development and support testing by gathering and passing along feedback.
Use data to identify bottlenecks, repeated manual steps, and technical issues across the lien resolution process, and bring recommendations to the Sr. Director.
Clean and maintain customer, client, metric, lienholder, and agency contact data; identify and fix gaps, duplicates, and errors.
Flag recurring data issues to Development and identify prevention needs such as new fields or validation.
Help define and track team KPIs, assess reporting gaps, and work with Development and Data Engineering on reports and dashboards.
Maintain and refine recurring lienholder and agency reports, coordinate with Lien Resolution Operations and Customer Success, and track results of workflow and process changes.

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