Ecosystem Operations Specialist
G
GitLabDevSecOps software
Location: Remote, Canada; Remote, United StatesFull-Time
SalaryUnited States Salary Range $86,400 — $146,400 USD. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
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Job Details
- Required Skills
- SQLSalesforceTableauGenerative AIProcess improvement
Requirements
- Bring relevant experience in partner operations, sales operations, deal desk, order management, finance operations, or a similar revenue operations environment.
- Have direct experience supporting sales or partner sales teams, distributors, and partners.
- Have experience with enterprise quote-to-cash processes and configure, price, quote tools or other commercial systems in a channel or partner context.
- Have experience with Salesforce and partner-management systems or portals.
- Demonstrate strong analytical skills, including advanced spreadsheets and dashboard building in Salesforce or business intelligence tools such as Tableau.
- Have hands-on experience using generative AI tools to improve operational productivity, quality, or scale, including writing prompts and judging when outputs need human review.
- Be able to prioritize requests, investigate issues, identify exceptions, and escalate decisions to the appropriate owner.
- Have experience contributing to process improvement and automation.
- Communicate clearly in writing and verbally, explain operational requirements to technical and non-technical audiences, and document processes and enablement materials.
- Preferred experience includes Impartner or similar tools, SQL, or Snowflake.
Responsibilities
- Execute partner-sourced and partner-influenced workflows, including account and opportunity setup, deal registrations, cloud co-sell referrals, validation, routing, and approval follow-up.
- Process partner quote requests against documented pricing and program requirements, receive purchase orders, and prepare opportunities for closure with Sales, Deal Desk, Billing, and Finance.
- Support marketplace and two-tier transactions involving distributors, resellers, and cloud providers.
- Guide partners, distributors, sellers, and Ecosystem Sales Managers on attribution, program compliance, and post-sales support; route exceptions to appropriate owners.
- Execute partner program workflows, including onboarding, not-for-resale licensing, certifications, rebates, partner eligibility, Letters of Authorization, and channel price files.
- Monitor Salesforce and partner-management data for missing links, incorrect ownership, incomplete attribution, failed synchronization, and recurring defects.
- Support month-end close, recurring data controls, and ad hoc reporting; build dashboards and present business updates on operational metrics and process health.
- Investigate recurring friction and manual work, document root causes and requirements, test process or system changes, and support automation and self-service improvements.
- Maintain process documentation and deliver office hours, operational training, and communications when processes or systems change.
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