- Own the end-to-end new customer implementation experience from signed agreement through steady state.
- Define and maintain onboarding paths across different customer segments, including custom and pilot engagements.
- Design and own the external customer-facing knowledge base, video library, and training materials.
- Develop internal training and certification programs for customer-facing teams.
- Define and report on key onboarding metrics such as time-to-value and completion rates.
- Partner with Sales, Product, and Customer Success leadership to align onboarding strategy with overall revenue health.
- Recommend team structure and hiring sequence for the new Onboarding & Enablement function.