Senior Paper Operations Specialist

New

The Knot WorldwideE-commerce fulfillment

Remote - United StatesFull-TimeSenior

Salary62,000 - 117,521 USD per year

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Job Details

Experience: 5–7 years of progressive experience in e-commerce operations, fulfillment, print production, supply chain, carrier management, or a related operational function
Required Skills: Project ManagementMicrosoft ExcelGoogle Sheets

Have 5–7 years of progressive experience in e-commerce operations, fulfillment, print production, supply chain, carrier management, or a related operational function.
Bring experience managing external vendors and operational partners, including printers, suppliers, or carriers.
Have experience managing SLAs, resolving escalations, and driving vendor accountability.
Have hands-on experience with vendor onboarding, invoice reconciliation, purchase orders, contract renewals, billing, and vendor cost analysis.
Be proficient in Excel or Google Sheets and operational reporting; SQL, BI tools, or other data-analysis tools are a plus.
Understand the end-to-end e-commerce order lifecycle, including production, fulfillment, shipping, delivery, reprints, claims, and order exceptions.
Have experience partnering with Product and Engineering on UAT, integrations, system changes, and operational troubleshooting.
Be able to translate operational requirements into test plans, requirements, and acceptance criteria.
Be able to independently manage complex cross-functional projects, establish operational controls, conduct root-cause analyses, and implement process improvements.
Have experience in print production, paper products, custom fulfillment, or e-commerce supply chain; this is highly preferred.

Manage vendor onboarding, contract execution and renewals, purchase orders, billing, royalty tracking, and invoice reviews.
Monitor printer capacity, operational risks, inventory, production readiness, and fulfillment-facility onboarding.
Manage day-to-day shipping carrier relationships and coordinate cross-functional responses to shipping escalations.
Track shipping claims for damaged, late, or lost orders and analyze shipping costs, patterns, and optimization opportunities.
Partner with Customer Experience and printers to resolve recurring order issues and improve the customer experience.
Conduct on-site and system-based quality controls and review Voice of Customer feedback for fulfillment pain points.
Facilitate UAT with external printer partners and internal engineering teams, including test plans, timelines, and feedback.
Establish operational controls and escalation frameworks, lead root-cause analyses, and identify downstream customer, cost, and capacity risks.
Own reporting on order issues, ship-time performance, non-billable costs, and reprints, translating findings into recommendations.

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