Customer Success Manager, Key Accounts
New
S
Sprout SocialSocial media software
Remote USFull-TimeManager
Salary$92,000 - $115,000 OTE annually
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Job Details
- Experience
- 4-6+ years in Customer Success, Account Management, or Sales in B2B SaaS, including 2+ years managing an Enterprise book of business.
- Required Skills
- SalesforceTableauCustomer SuccessGenerative AIAccount Management
Requirements
- Have 4-6+ years of experience in Customer Success, Account Management, or Sales in B2B SaaS.
- Have 2+ years of experience managing an Enterprise book of business.
- Demonstrate success retaining, renewing, and expanding Enterprise accounts through strategic relationship management.
- Have experience building relationships with, presenting to, and influencing senior decision-makers.
- Bring account management or sales experience and comfort qualifying leads, identifying opportunities, and navigating commercial objections.
- Be familiar with generative AI platforms such as Claude or Gemini and integrate them into daily work.
- Retain ownership and leadership of strategic client engagements while using AI tools.
- Social media strategy or tools experience is preferred.
- Experience working with or managing agency partners is a plus.
- Familiarity with G-Suite, Salesforce, Gainsight, and Tableau is preferred.
Responsibilities
- Own a book of approximately 60 Enterprise accounts, building relationships, driving adoption, and growing revenue.
- Build relationships with C-level executives, marketing directors, social media managers, and agency partners.
- Qualify upsell and cross-sell leads, address objections, expand accounts, and defend revenue at renewal.
- Lead Mutual Success Plan reviews, monthly syncs, Executive Business Reviews, and adoption sessions.
- Partner with Onboarding and Professional Services to ramp new customers and deliver ongoing training.
- Identify churn risks, resolve them proactively, and collaborate with Renewal Managers.
- Track account health and key metrics and communicate ROI to customers and internal stakeholders.
- Use generative AI tools such as Claude and Gemini for call preparation, troubleshooting, and drafting client messages.
- Manage the book against KPIs and the compensation plan, meeting or exceeding quota.
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