Customer Success Manager, Enterprise - Central
New
C
ChainguardCybersecurity software
United States - RemoteFull-TimeManager
Salary$125,000 base salary + bonus
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Job Details
- Experience
- 3+ years experience in SMB and mid-market customer facing roles
- Required Skills
- AWSCustomer SuccessTechnical support
Requirements
- Have 3+ years of experience in SMB and mid-market customer-facing roles, collaborating with technical and business teams.
- Bring experience in Customer Success, Professional Services, Technical Account Management, or a combination of Sales, Solutions Engineering, or Technical Support.
- Have relevant domain knowledge in one or more of supply chain security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
- Take ownership of a customer portfolio and work autonomously to drive customer outcomes.
- Exercise judgment in customer escalations, issue de-escalation, and involving executive stakeholders.
- Demonstrate strong collaboration, emotional intelligence, and priority management.
- Show an entrepreneurial mindset and willingness to develop new processes and practices.
- Commit to continuous personal and professional development.
- Preferred: Bring early-stage startup experience.
- Preferred: Have hands-on experience with cloud environments such as AWS, GCP, or Azure, containers, or Linux.
Responsibilities
- Lead technical onboarding for new customers and create onboarding plans based on customer requirements, goals, and challenges.
- Act as the voice of the customer and advocate for customer needs with internal teams.
- Coordinate with Technical Support and Customer Engineering to resolve customer issues promptly.
- Develop hands-on knowledge of Chainguard and stay current on industry trends, product features, and best practices.
- Work with customers and the Education team to provide product, best-practice, and security-principle education.
- Build relationships with customer stakeholders, from technicians to CISOs.
- Partner with Sales to identify renewal and expansion opportunities and minimize churn risks.
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