Enterprise Customer Success Manager
New
Z
ZillowReal estate technology
U.S. employees may live in any of the 50 United States, with limited exceptions.Full-TimeSenior
SalaryThe standard base pay range for this role is $98,000.00 - $156,600.00 annually. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
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Job Details
- Experience
- At least 5 years’ experience in a client-facing position (e.g.customer success, sales, business solutions, support)
- Required Skills
- Project ManagementTableauCustomer SuccessClient relationship management
Requirements
- Have a four-year degree or equivalent experience.
- Have at least 5 years’ experience in a client-facing position, such as customer success, sales, business solutions, or support.
- Bring knowledge of the real estate industry; this is preferred.
- Demonstrate organizational and time-management skills.
- Be flexible with scheduling to meet customer needs on short turnaround.
- Manage project completion against tight deadlines.
- Work efficiently and effectively on project teams.
Responsibilities
- Serve as the day-to-day relationship lead for Showcase customers in the Enterprise segment.
- Host monthly Business Reviews to discuss engagement, customer goals, and business or product updates.
- Provide subject matter expertise on Showcase, including media and marketing.
- Address customer challenges and concerns while driving toward initial implementation.
- Advise customers on best practices and recommend system and process changes.
- Champion Zillow Showcase and related products and features within clients’ brokerages.
- Deliver training to new users through phone, web-based, or in-person interactions.
- Ensure implementation and adoption align with internal and customer goals.
- Collaborate with Sales on renewal strategy and expansion opportunities.
- Use Tableau reporting, listing performance dashboards, and agent rosters to identify opportunities for customers.
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