Enterprise Customer Success Manager
New
E
EveLegal technology
Location: Remote - USFull-TimeManager
Salary$150,000 — $190,000 USD
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Job Details
- Experience
- 5+ years of Customer Success experience
- Required Skills
- Project ManagementData AnalysisCustomer SuccessSaaSAccount Management
Requirements
- Bring 5+ years of Customer Success experience, ideally with mid-size to enterprise accounts.
- Demonstrate a proven ability to manage high-value client relationships.
- Have comprehensive knowledge of law firm operations, compliance, and current legal sector trends.
- Have experience with legal technology and an understanding of the needs of law firms and legal teams.
- Understand legal-tech solutions and be able to explain complex concepts to non-technical professionals.
- Bring strong analytical skills, including expertise in legal-specific metrics and presenting insights.
- Have project coordination and communication skills, with a consultative approach to solving law firm challenges.
- Be able to manage multiple accounts across practice areas and firm sizes.
- Have experience planning and managing a smaller book of business, with $10M–$20M in ARR ownership.
- Have experience managing large, complex accounts and executing strategic client success and growth initiatives.
- Understand SaaS industry dynamics, particularly in legal technology.
- Be willing to travel for client visits and industry events.
Responsibilities
- Drive adoption, retention, and expansion of Eve’s solutions among law firm clients.
- Onboard teams at firms using Eve within 90 days or less.
- Increase case and matter utilization, user engagement, and adoption of key features.
- Generate annual case studies showcasing return on investment and develop new product use cases.
- Provide client feedback to inform product roadmap development.
- Maintain client relationships through proactive engagement and support.
- Manage strategic upsells and cross-sells to grow client accounts.
- Travel for client visits and industry events.
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