Customer Success Manager
New
R
RewstMSP automation SaaS
Location: United States, Pacific TimeFull-TimeManager
Salary70,000 - 80,000 USD per year
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Job Details
- Experience
- 3+ years of experience in a customer-facing role (Customer Success, Account Management, Support, or Onboarding) in a SaaS or MSP-related environment.
- Required Skills
- Project ManagementCustomer SuccessSaaSAccount Management
Requirements
- Have 3+ years of experience in a customer-facing role such as Customer Success, Account Management, Support, or Onboarding in a SaaS or MSP-related environment.
- Hold a bachelor’s degree in business administration, computer science, or a related field; relevant work experience will also be considered.
- Have proven customer-facing experience in customer success, account management, or consulting, preferably at a technology or SaaS company.
- Have Cluck U Certification in Rewst Foundation.
- Complete Rewst Foundations Certification or show comparable knowledge of the Rewst platform.
- Bring interpersonal and communication skills to build rapport and trust with diverse customer stakeholders.
- Demonstrate problem-solving and critical-thinking abilities.
- Have technical aptitude and the ability to learn complex software applications.
- Be able to work independently and as part of a team.
- Have organizational and project management skills to prioritize and manage multiple customer accounts.
Responsibilities
- Develop and maintain relationships with assigned customers as their primary contact for success-related needs.
- Understand customer goals and align them with products and services to support value realization.
- Engage customers through onboarding, regular check-ins, and business reviews.
- Work with sales, product, and support teams to resolve customer issues and address needs.
- Identify expansion opportunities and promote relevant product offerings.
- Monitor customer health metrics, usage patterns, and feedback to identify risks and areas for improvement.
- Provide product training and support so customers can use the solutions effectively.
- Collaborate with sales on upselling and renewals using customer usage and engagement insights.
- Contribute to improvements in customer success strategies, processes, and resources.
- Complete Rewst Foundations Certification or demonstrate comparable knowledge of the Rewst platform.
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