Internal Customer Success Manager
New
H
Hire OverseasOffshore staffing
Workable locations: North Carolina, United States. Florida, United States. Georgia, United States. Illinois, United States. Pennsylvania, United States. New York, New York, United States, US business hours; responsiveness outside core hours when clients need youFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Written communicationCustomer SuccessAccount ManagementClient relationship management
Requirements
- Relevant experience in customer success, account management, staffing, or recruiting.
- Strong critical thinking and the ability to form and defend clear judgments about candidates and client problems.
- A strong ownership mindset, including responsibility for resolving client concerns.
- Clear, personal written communication.
- Responsiveness to client needs, including availability during US business hours and outside core hours when clients need you.
- Comfort with growing into a role without a predefined playbook.
- Submit an updated resume and a 1-to-2-minute Loom video introducing yourself, describing relevant experience, and explaining how you caught and resolved a client problem before escalation.
Responsibilities
- Serve as the primary point of contact for existing clients after the sale.
- Join kickoff, check-in, and escalation calls and manage client relationships throughout each engagement.
- Run regular check-ins across active accounts and identify issues with placed contractors early.
- Resolve client issues proactively and follow them through to resolution.
- Evaluate candidates surfaced by the recruiting team and select those suitable to present to clients.
- Present candidates, coordinate interviews, gather feedback, and close placements.
- Identify when clients may be ready to hire again and raise the opportunity proactively.
- Ask satisfied clients for reviews and introductions, and build relationships that support repeat business and referrals.
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