Impact Manager, Customer Success
New
J
JobgetherHealthcare training
US; based in the United StatesFull-TimeManager
SalaryAnnual base salary: $100,000–$105,000
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Job Details
- Experience
- At least five years of experience in field-based sales, account management, relationship management, or a combination of these areas
- Required Skills
- Analytical SkillsPresentation skillsAccount Management
Requirements
- Bachelor's degree in business, life sciences, or a related field; a combination of education and relevant professional experience may be considered.
- At least five years of experience in field-based sales, account management, relationship management, or a combination of these areas.
- A consistent record of achieving business goals.
- Strong customer relationship skills, including building trust with hospital executives, clinical stakeholders, and program administrators.
- Demonstrated consultative selling and account development capabilities, including identifying growth opportunities and managing commercial objectives.
- Ability to manage multiple accounts and perform across sales, renewals, retention, and expansion targets.
- Excellent communication, presentation, negotiation, and interpersonal skills.
- Ability to understand customer needs and support successful implementation and adoption.
- Strong analytical and problem-solving abilities, including explaining program value and interpreting performance information.
- Ability to learn and present a portfolio of products, programs, features, and analytical tools.
- Experience delivering education or training in a clinical environment is an advantage.
- Willingness to travel as needed, including occasional overnight travel; expected cadence is three to four in-person customer meetings per week.
- Ability to regularly lift and carry up to 70 pounds.
- Valid driver's license.
Responsibilities
- Manage assigned healthcare accounts and build long-term relationships within hospital systems.
- Achieve targets for new order value, account revenue, subscriptions, and subscriber growth.
- Lead customer-site implementations and prepare program administrators and super users to adopt available solutions.
- Help customers increase engagement and adoption of resuscitation training programs.
- Meet renewal and expansion targets and support learner and subscription retention.
- Build relationships with hospital executives, clinical stakeholders, and program administrators.
- Assess customer health, identify risks and opportunities, and take proactive steps to strengthen satisfaction and retention.
- Develop customer champions and coordinate targeted account-based marketing initiatives with marketing colleagues.
- Help customers measure program value and use analytical tools to track outcomes and demonstrate progress.
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