Customer Success Manager
New
M
MadridBluesSaaS
United StatesPart-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least a year of experience in sales or customer success in a software company
- Required Skills
- Project ManagementProblem SolvingCustomer SuccessSaaSAccount Management
Requirements
- At least one year of experience in sales or customer success at a software company.
- Knowledge of SaaS products and services.
- Account management, project management, and problem-solving skills.
- Ability to build rapport and relationships with people at all levels.
- Strong writing, communication, and presentation skills.
- Organization and attention to detail.
- Ability to learn new concepts quickly.
- Data-driven approach and appreciation for organization and process.
- Availability for about 2 to 4 hours a day.
Responsibilities
- Build and set up customer success processes for SaaS.
- Manage customer relationships and respond to inquiries by phone, email, and instant messaging.
- Resolve technical, billing, and general support queries.
- Engage newly onboarded customers and help them make the most of product features.
- Identify trends in customer issues and communicate them to Engineering and Product.
- Own account onboarding, success, retention, and renewal processes.
- Consult with clients to understand their needs and address pain points.
- Monitor portfolio analytics, reports, and KPIs.
- Collaborate with Product, Marketing, and Sales to communicate customer needs.
- Manage renewals and identify upsell opportunities.
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