Senior Customer Success Manager - Scaled
New
C
ChainguardCybersecurity, software supply chain
United States - RemoteFull-TimeSenior
SalaryUp to $160K base salary + bonus
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience in enterprise, customer-facing roles
- Required Skills
- CybersecurityCustomer Success
Requirements
- 3+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams.
- Relevant experience may include Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
- Experience operating in a scaled or digital success model, using automation, data insights, and digital programs across the customer lifecycle.
- Ability to design and optimize systems, workflows, and playbooks that drive customer outcomes at scale.
- Ability to own a customer portfolio, act autonomously, manage escalations, and make decisions about de-risking accounts or engaging leadership.
- Comfort using analytics, customer health data, and behavioral signals to guide engagement and continuous improvement.
- Strong prioritization skills and commitment to continuous learning and operational excellence.
- Previous early-stage startup experience is strongly preferred.
- Passion for technology and cybersecurity is strongly preferred.
Responsibilities
- Develop and refine scalable customer success programs for onboarding, adoption, and renewal.
- Automate customer touch points using lifecycle email campaigns, in-app guidance, and resource libraries.
- Instrument customer journeys with metrics, triggers, and workflows in partnership with internal teams.
- Build one-to-many engagement programs using webinars, office hours, community programs, and knowledge base resources.
- Create digital onboarding guides, best-practice documentation, and product tutorials.
- Use customer health data and behavioral signals to segment customers and deliver personalized automated outreach.
- Coordinate scalable success initiatives with Product, Marketing, and Education teams around features and product launches.
- Partner with Sales and Support to deliver consistent customer experiences and advocate for product and process improvements.
- Monitor customer health, product usage, engagement, onboarding completion, and renewal performance; report findings and optimize programs.
View Full Description & ApplyYou'll be redirected to the employer's site
