Senior Customer Success Manager
New
A
AutoRABITSalesforce DevOps
This role is fully remote and is open to candidates based in the United States. We are specifically looking for candidates in Texas, Wisconsin, Illinois, South Dakota, Colorado, Washington, Idaho, or California.Full-TimeSenior
Salary130,000 - 160,000 USD per year
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Job Details
- Experience
- 7+ years of relevant professional experience; 3+ years supporting technically complex enterprise customers in developer tools, DevOps, Salesforce, cloud platforms, or similar enterprise software.
- Required Skills
- GitRelease ManagementCI/CDDevOpsCustomer Success
Requirements
- Have 7+ years of relevant professional experience in Customer Success, Technical Account Management, Solutions Engineering, Salesforce consulting, Professional Services, DevOps, or another customer-facing enterprise technology role.
- Have 3+ years supporting technically complex enterprise customers in developer tools, DevOps, Salesforce, cloud platforms, or similar enterprise software.
- Demonstrate experience working with senior technical stakeholders across Engineering, DevOps, Salesforce, IT, or CTO organizations.
- Bring meaningful experience with Salesforce development, Salesforce DevOps, CI/CD, release management, or comparable software delivery processes.
- Have experience managing complex enterprise accounts, customer risk, technical initiatives, and cross-functional account teams.
- Understand modern DevOps principles, CI/CD practices, and the software development lifecycle.
- Understand Salesforce development and deployment concepts, including metadata, environments, testing, dependencies, and release management.
- Have working knowledge of Git and source control concepts, including branches, commits, merges, pull requests, and repositories.
- Have working knowledge of CI/CD pipelines, release automation, APIs, testing, security, and governance.
- Be able to conduct technical discovery, assess architectures and workflows, and translate technical concepts into business outcomes.
- Be familiar with engineering performance concepts and metrics, including DORA metrics.
- Be willing to travel approximately 20%, typically 1–2 customer visits per month lasting 2–3 days.
Responsibilities
- Own a portfolio of strategic, technically complex customers and manage adoption, customer health, value realization, renewal readiness, and growth.
- Build relationships with Salesforce administrators, developers, architects, DevOps leaders, platform owners, engineering leaders, and executive sponsors.
- Assess customers’ Salesforce development lifecycles and DevOps practices, identifying technical barriers, process gaps, risks, and improvement opportunities.
- Lead technical and strategic discovery to uncover customer workflows, root causes, friction, and desired outcomes.
- Create success plans with business and technical objectives, milestones, adoption goals, and success measures.
- Proactively diagnose customer risks and lead recovery plans with technical and business stakeholders.
- Coordinate Solutions Engineering, Support, Professional Services, Product, Engineering, Sales, Renewals, and leadership to address complex challenges.
- Guide customers through implementations, upgrades, new capabilities, process changes, and evolving Salesforce environments.
- Identify opportunities to expand customer value and share customer insights, technical patterns, and product feedback with Product and Engineering.
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