Customer Success Manager
New
J
JobgetherCybersecurity
Remote work flexibility: The opportunity to work remotely within the United States.Full-TimeManager
Salary105,000 - 120,000 USD per year
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Job Details
- Experience
- At least 3 years of experience in customer success, account management, or a related customer-facing role
- Required Skills
- CybersecuritySalesforceCustomer SuccessHubSpot
Requirements
- Bachelor's degree in a relevant field.
- At least 3 years of experience in customer success, account management, or a related customer-facing role.
- Experience in a quota-carrying environment is preferred.
- Ability to build and maintain customer relationships and manage multiple enterprise accounts.
- Experience driving customer satisfaction, retention, and account expansion.
- Experience managing renewals and identifying account growth opportunities.
- Experience working toward measurable sales or revenue targets.
- Ability to understand technical products and explain features clearly.
- Experience using Salesforce and HubSpot to manage customer relationships and account activity.
- Strong verbal and written communication skills for customer meetings, business reviews, and stakeholder collaboration.
- Proactive approach to problem-solving, adoption strategies, and churn-risk mitigation.
Responsibilities
- Lead customer onboarding and manage the post-sales journey for enterprise clients.
- Build customer relationships and develop success plans aligned with business needs.
- Guide customers on product features and identify opportunities to increase adoption.
- Conduct check-in calls, business reviews, and proactive customer outreach.
- Monitor account health, identify retention risks, and implement action plans to reduce churn.
- Manage monthly renewal and expansion orders and work toward assigned sales quotas.
- Collaborate with Product, Compliance, and Customer Support to troubleshoot issues and communicate customer feedback.
- Represent customer needs internally and recommend platform improvements.
- Manage an enterprise account portfolio and maintain customer success plans.
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