Customer Support Engineer
V
VercelCloud infrastructure
Remote - AustraliaFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Frontend DevelopmentNext.jsReactCustomer support
Requirements
- Have frontend development experience, ideally with React and Next.js.
- Have a firm understanding of cloud technologies and serverless computing.
- Be able to engineer solutions that resolve root causes.
- Be an excellent written and oral communicator.
- Be comfortable working with a fully remote, globally distributed team.
- Be available to work within a weekend and on-call rota.
Responsibilities
- Handle cases for all Vercel customers.
- Handle customer issues outside of regular case channels.
- Work with the community to provide advice and assistance.
- Develop and improve internal tools alongside engineering.
- Complete engineering work on a regular basis.
- Specialize in and own a specific product area within the team.
- Improve internal documentation, processes, and policies.
- Assist Customer Success Managers with Enterprise requests.
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