Technical Support Representative
New
A
AxonPublic safety technology
Remote, Australia, Wednesday to Sunday, 8 AM - 5 PM AEDTFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1+ years external technical support experience
- Required Skills
- Microsoft OfficeAnalytical SkillsNetworkingTechnical supportCustomer support
Requirements
- Have 1+ years of external technical support experience supporting software, hardware, web-based solutions, or e-commerce platforms.
- Be proficient with Windows operating systems, mobile devices, and cloud-based solutions.
- Be proficient with Microsoft Office.
- Demonstrate strong analytical and troubleshooting skills.
- Communicate technical information at a level appropriate to clients with varying IT knowledge and skills.
- Work independently, show initiative, and actively seek out team needs and solutions.
- Pass a Criminal Justice Information Services (CJIS) background check.
- Maintain confidential and highly sensitive information.
- Have a bachelor’s degree or equivalent work experience; a bachelor’s degree is preferred.
Responsibilities
- Troubleshoot and resolve issues involving product knowledge, networking, training, software downloads, installation, registration and performance, damaged-device returns, and other Axon questions.
- Build and maintain subject matter expertise in Axon products, solutions, and policies.
- Assist customers using problem-solving skills and customer empathy.
- Report bugs and trends to the necessary stakeholders.
- Provide process and performance improvement suggestions to the manager.
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