Technical Account Manager 3
New
T
TwilioCloud communications
This role will be remote, and based in Colombia.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years of proven experience
- Required Skills
- RESTful APIsSlack
Requirements
- Have 4+ years of proven experience.
- Have experience with Twilio Messaging and/or Voice.
- Have good knowledge of RESTful technology and prior experience working with APIs.
- Be able to understand and resolve issues with cloud solutions.
- Be skilled in solving network connectivity issues.
- Understand TCP/UDP and the basics of SSL/TLS.
- Be comfortable troubleshooting Twilio helper libraries with customers' developers.
- Be enthusiastic about collaborating with other Twilio groups to find customer solutions.
- Desired: Have development experience in JavaScript, VOIP/SIP applications, or WebRTC.
- Desired: Hold a Twilio Messaging, Voice, or Email certification.
Responsibilities
- Serve as the designated technical support engineering contact for strategic customers.
- Resolve complex technical problems with customers and their developers, architects, and support personnel.
- Provide proactive guidance and recommendations to help customers reduce business-impacting downtime.
- Troubleshoot customer use of Twilio helper libraries with developers.
- Address customer issues and share feedback with Twilio Product and Engineering teams.
- Collaborate with teammates and internal teams via Slack, and file JIRAs for reproducible bugs.
- Analyze customer trends and patterns, and report observations to management to improve support processes.
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