Lead Technical Program Manager
New
P
PencilAI marketing software
Remote, based in Canada, the US or LATAM., Regular working-hours overlap with our London-based teams.Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- 8+ years of experience as a Technical Program Manager
- Required Skills
- RESTful APIsRisk Management
Requirements
- Have 8+ years of experience as a Technical Program Manager.
- Have independently run complex programs with multi-team dependencies, hard external deadlines and company-level impact.
- Have experience owning engineering delivery for enterprise or Tier 1 clients, including managing requests and setting realistic commitments.
- Be technically fluent enough to read system architecture and discuss APIs, integration design and platform trade-offs.
- Have experience mentoring other program managers and creating templates, cadences and norms for a TPM discipline.
- Have a track record of introducing tools or ways of working that measurably reduce team overhead.
- Be able to turn ambiguity, incomplete specifications and competing stakeholder views into clear written framing and a recommended path.
- An engineering background is a strong plus.
- Experience in a high-growth scale-up or a company building infrastructure while using it on customer workloads is a bonus.
Responsibilities
- Own intake, scoping, sequencing and delivery tracking for engineering requests from Tier 1 clients.
- Translate client needs into buildable requirements and communicate engineering constraints and realistic commitments to client-facing teams.
- Design and run operating cadences, ensuring timely decisions and written records of outcomes.
- Own workback plans and dependency maps for releases, integrations, client commitments and cross-team engineering work.
- Maintain reliable project management views, trackers and status reporting for work, risks, blockers and commitments.
- Run cross-team programs, including feature launches, client integrations and technical migrations, from scope through delivery.
- Resolve cross-team blockers, surface risks early and apply escalation processes to support timely decisions.
- Support OKR reporting and tracking with engineering and product leads.
- Create TPM templates, cadences and trackers, and mentor more junior program managers.
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