Technical Account Manager 3
New
T
TwilioCloud communications
This role will be remote, and based in Colombia.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years of proven experience
- Required Skills
- JavascriptRESTful APIs
Requirements
- Have 4+ years of proven experience.
- Have experience with Twilio Messaging and/or Voice.
- Have good knowledge of RESTful technology and previous experience working with APIs.
- Be able to understand and troubleshoot issues with cloud solutions.
- Be skilled in solving network connectivity issues.
- Understand TCP/UDP and the basics of SSL/TLS.
- Be comfortable troubleshooting Twilio helper libraries with customers’ developers.
- Desired: Have development experience with JavaScript, VoIP/SIP applications, or WebRTC.
- Desired: Hold a Twilio Messaging, Voice, or Email certification.
Responsibilities
- Resolve complex technical problems for strategic customers as their designated technical support engineering contact.
- Provide proactive guidance on Twilio technologies and recommend ways to make customer environments less susceptible to business-impacting downtime.
- Collaborate with customer developers to troubleshoot use of Twilio helper libraries.
- Partner with customer developers, architects, and support personnel to address complex problems.
- Share customer feedback with Twilio Product and Engineering teams.
- Collaborate with teammates and Product and Engineering through Slack, and file JIRAs for reproducible bugs.
- Analyze customer trends and patterns, identify improvements, and report observations to management to improve support processes.
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