Account Manager
New
E
Element451Higher education SaaS
Remote, United StatesFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- A minimum of 7 years in a customer-facing role, ideally in SaaS environments.
- Required Skills
- Project ManagementData AnalysisSalesforceCustomer Success
Requirements
- Have a minimum of 7 years in a customer-facing role; SaaS experience is ideal.
- Demonstrate success managing and growing high-value strategic accounts.
- Hold a bachelor’s degree.
- Use analytical and problem-solving skills to translate data into actionable insights.
- Bring communication, relationship-management, and presentation skills.
- Develop and execute customer-success plans.
- Apply customer-success methodologies; experience with Salesforce or Gainsight is a plus.
- Build client trust and support customer satisfaction and retention.
Responsibilities
- Own the full life cycle of assigned accounts, driving renewals, Net Revenue Retention, upsell, and customer success.
- Serve as the primary point of contact for clients and stakeholders at school and state system levels.
- Partner with client teams to identify and prioritize needs and objectives.
- Oversee client contract implementation and management across participating schools.
- Lead day-to-day client project execution, monitoring activities, resources, timelines, and KPIs.
- Conduct discovery sessions and configure the platform, including student journeys, communication workflows, AI tools, and system integrations.
- Assess recruitment and enrollment processes and recommend improvements and best practices.
- Provide project updates, progress reports, and presentations to stakeholders and leadership.
- Collaborate with Customer Success Managers, Engagement Strategists, sales, product development, and customer support.
- Develop managed-services documentation, processes, and playbooks.
View Full Description & ApplyYou'll be redirected to the employer's site
