Team Manager, Enterprise Account Management
New
T
TeamViewerEnterprise software
Remote within the USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years in enterprise account management, renewals, or customer-facing sales with existing customers in SaaS or technology, including 2+ years leading a quota-carrying team as a first-line manager.
- Required Skills
- SalesforceSaaS
Requirements
- 5+ years in enterprise account management, renewals, or customer-facing sales with existing customers in SaaS or technology.
- 2+ years leading a quota-carrying team as a first-line manager.
- Track record of owning and reporting a team retention or revenue number.
- Disciplined weekly forecasting and a reputation for forecast accuracy.
- Demonstrated ability to develop account managers or sellers into top performers.
- Strong commercial judgment on renewals, multi-year structures, pricing, and procurement in mid-size and large organizations.
- Comfort setting and maintaining operating agreements with peer leaders and cross-functional teams.
- Fluency in Salesforce forecasting, pipeline hygiene, and account-planning cadences.
- Experience in remote connectivity, IT management, or adjacent enterprise software preferred.
Responsibilities
- Lead, coach, and develop six Enterprise Account Managers through weekly 1:1s, call and deal reviews, account-plan reviews, and documented development paths.
- Own gross revenue retention, net revenue retention, and expansion attainment across the Americas $10K+ book.
- Run the team's weekly renewal and expansion forecast, present it in regional forecast calls, and hold the team accountable for forecast accuracy.
- Manage books, territories, account caps, and account assignments as accounts grow or team membership changes.
- Drive renewals by ensuring early engagement, value narratives, early risk identification, and escalation of multi-year and pricing decisions.
- Own the operating agreement with the Enterprise Account Specialist team for account hand-ups and add-ons.
- Recruit, interview, and onboard Account Managers, with a defined ramp plan and time-to-productivity target.
- Partner with Enterprise Solution Engineering, Customer Success, Support, Sales Operations, and Finance to remove retention and expansion blockers.
- Bring customer and market insight to Product and leadership.
- Run quarterly business reviews covering results, upcoming renewals, expansion pipeline, and account whitespace.
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