Account Manager, Enterprise (West)
New
S
SitecoreDigital experience software
Remote (USA)Full-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Content managementSaaS
Requirements
- Demonstrable experience in full-cycle software sales or a SaaS environment.
- Account management or sales experience in an enterprise environment.
- Strong communication skills and the ability to build rapport and credibility with clients at all organizational levels.
- A results-oriented approach focused on customer satisfaction, retention, and revenue growth.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies is preferred.
- Experience presenting onsite to executive stakeholders is an advantage.
Responsibilities
- Act as the primary contact for designated accounts and foster relationships across all levels.
- Understand customer objectives, challenges, and requirements, and align Sitecore solutions accordingly.
- Identify upselling, cross-selling, and contract renewal opportunities.
- Collaborate with internal teams and Sitecore’s partner network to support clients.
- Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
- Monitor industry trends, the competitive landscape, and customer feedback to inform product enhancements.
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