Senior Technical Success Manager
Q
QdrantAI infrastructure
Remote - Australia, Can occasionally join early or late calls with teammates in Europe and the US.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Communicate clearly in English
- Experience
- 6+ years in customer-facing technical roles
- Required Skills
- AWSGCPKubernetesMicrosoft AzureTerraformCustomer Success
Requirements
- Have 6+ years in customer-facing technical roles such as Technical Account Manager, Technical Success Manager, Solutions Architect, Solutions Engineer, or Forward Deployed Engineer.
- Have experience at an AI, data, or database infrastructure company.
- Be hands-on with Kubernetes and Terraform.
- Have experience with at least one major cloud: AWS, GCP, or Azure.
- Be able to reason about memory, performance, and scaling problems.
- Have experience supporting technical evaluations and managing long-term customer relationships.
- Be able to negotiate with engineering, IT, and security teams and set clear expectations with enterprise customers.
- Be self-sufficient and able to make decisions, delegate, and escalate in a startup environment.
- Be based in APAC, ideally Australia.
- Communicate clearly in English and be able to occasionally join early or late calls with teammates in Europe and the US.
Responsibilities
- Own the technical relationship for strategic regional customers from onboarding through production, scaling, and expansion.
- Run customer health checks and architecture reviews, and identify growth opportunities.
- Work with customer engineering teams on deployment, configuration, and performance tuning across Qdrant Cloud and self-hosted Kubernetes environments.
- Resolve technical questions during APAC hours and escalate edge cases to Support and Engineering with evidence-based diagnostics.
- Align engineering, IT, and security stakeholders on scope, priorities, customization requests, and next steps.
- Support Account Executives on regional opportunities and proofs of concept.
- Help regional partners position and deploy Qdrant.
- Share APAC customer feedback with Product and Engineering and help shape regional playbooks and processes.
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