School Success Manager
New
A
AtomiEdTech
Remote (Victoria, AU)Full-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Customer SuccessHubSpotAccount Management
Requirements
- Experience within the education sector, particularly working with secondary schools or educational staff, is highly regarded.
- Ability to balance a trusted-advisor relationship with a commercial growth agenda.
- Experience making outbound calls and conducting high-level business discussions.
- Experience delivering training, workshops or presentations to a range of audiences, including senior executives.
- Excellent communication and relational skills, with the ability to build trust and credibility with stakeholders.
- Experience in fast-paced, collaborative environments, with the ability to prioritise and adapt.
- Commitment to continuous improvement, a questioning mindset and openness to constructive feedback.
- Familiarity with CRM systems, preferably HubSpot.
- A valid Working With Children Check (WWCC) in Victoria.
Responsibilities
- Manage a portfolio of existing schools from rollout and adoption through renewal and expansion.
- Conduct workshops, webinars, training sessions and onsite meetings with school stakeholders.
- Coach customers to become product experts and help schools become more self-sufficient.
- Use data and insights to manage activation and address at-risk schools.
- Develop and execute account plans to expand customer relationships and drive revenue growth.
- Engage new contacts and departments through outbound activity.
- Manage renewal and expansion pipelines, lead demos and negotiate pricing.
- Partner with Sales, Product and Marketing to improve the customer experience and translate customer challenges into solutions.
- Represent Atomi through case studies, conference presentations and thought leadership.
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