Account Manager (APAC)
New
B
BorealisSaaS software
Australia. Canada, Flexible working hours to adapt to our clients’ time zones; available to work atypical working hours.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluent in English, French and Portuguese written and spoken.
- Experience
- At least 3-4 years of experience in customer success account management or solution consulting role. 2-3 years of experience with SAAS or CRM a plus.
- Required Skills
- Customer SuccessSaaSBudget managementAccount ManagementClient relationship managementCRM
Requirements
- Fluent in written and spoken English, French, and Portuguese.
- Bachelor’s degree in administration (BBA) or another field deemed pertinent.
- At least 3–4 years of experience in customer success account management or a solution consulting role.
- Experience with SaaS or CRM for 2–3 years is a plus.
- Strong technical and computer software background to support customers in a SaaS environment.
- Experience growing and maintaining client accounts, negotiating contracts and budgets, delivering demos, and scoping client requests technically and financially.
- Strong communication and relationship-building skills.
- Cultural competence and ability to adapt communication to clients with varied skill sets and working styles.
- Available to work atypical hours to accommodate clients and team members in different countries.
- Flexibility and ability to work on multiple subjects simultaneously.
Responsibilities
- Develop and maintain trusted relationships with clients after the initial sale.
- Define growth plans for the assigned client portfolio and manage its financial aspects.
- Identify client needs and convert them into business opportunities.
- Analyze Borealis adoption and define objectives and strategies with client stakeholders.
- Help clients define business processes and implement them in Borealis.
- Advise clients on solutions and practices, including workarounds suited to their context.
- Provide reporting and KPIs in collaboration with the SaaS team.
- Coordinate with internal teams and brief Project and Technical teams on additional services.
- Share product feedback with the Product team and collaborate with Account Directors on strategic accounts.
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