Account Manager
New
B
BorealisSaaS software
Canada, Available to work atypical working hours; flexible working hours to adapt to our clients’ time zones.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluent in English, French and Portuguese written and spoken.
- Experience
- At least 3-4 years of experience in customer success account management or solution consulting role. 2-3 years of experience with SAAS or CRM a plus.
- Required Skills
- Customer SuccessSaaSBudget managementAccount ManagementClient relationship managementCRM
Requirements
- Hold a Bachelor’s degree in administration (BBA) or another field deemed pertinent.
- Have at least 3-4 years of experience in customer success account management or a solution consulting role.
- Bring 2-3 years of SaaS or CRM experience; this is a plus.
- Be fluent in written and spoken English, French, and Portuguese.
- Have a strong technical and computer software background to support customers in a SaaS environment.
- Have experience growing and maintaining client accounts, negotiating contracts and budgets, demonstrating projects, and scoping client requests technically and financially.
- Be able to build and maintain trusting client relationships and communicate proactively with clients.
- Be culturally competent and adapt to clients with different communication practices and skill levels.
- Be available to work atypical hours to accommodate clients and team members in different countries.
- Be flexible and able to work on multiple subjects simultaneously.
Responsibilities
- Develop and maintain trusted relationships with clients after the initial sale.
- Define growth plans for the assigned client portfolio and manage its financial aspects.
- Identify client needs and convert them into business opportunities.
- Deliver business presentations to stakeholders, including executives.
- Analyze client adoption of Borealis, set objectives, and coordinate adoption strategies with stakeholders.
- Help clients define business processes and implement them in Borealis; advise on solutions and practices.
- Provide reporting and KPIs, and suggest workarounds suited to client contexts.
- Coordinate with Project, Technical, Sales, Product, and Account Director teams to support client objectives and account growth.
- Ensure clients use the Borealis Helpdesk and Helpcenter appropriately, and share product feedback to inform the roadmap.
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