Senior Customer Success Manager - APJ
C
ChainguardCybersecurity software
Australia - RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams
- Required Skills
- AWSLinuxCustomer Success
Requirements
- 5+ years of experience in enterprise, customer-facing roles working with technical and business teams.
- Experience in Customer Success, Professional Services, or Technical Account Management, or a combination of those areas with Sales, Solutions Engineering, or Technical Support.
- Hold an active NV1 and be able to obtain NV2 to support the federal book of business.
- Relevant domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycle.
- Take ownership of a customer portfolio and operate with a high level of autonomy.
- Demonstrate strong priority management and emotional intelligence.
- Preferred: Sydney location.
- Preferred: Previous early-stage startup experience.
- Preferred: Hands-on experience with cloud environments such as AWS, GCP, or Azure, containers, Linux, or relevant security domains.
Responsibilities
- Lead the technical onboarding process for new customers and create onboarding plans with customers and internal teams.
- Build relationships with customer stakeholders ranging from technicians to CISOs.
- Work with sales teams to identify paths to renew and expand accounts while minimizing churn risks.
- Collaborate with customers and the Edu team to teach product features, best practices, and security principles.
- Develop hands-on technical knowledge of Chainguard and stay current on industry trends, product features, and best practices.
- Represent customer needs and requirements to internal teams and influence action across those teams.
- Coordinate with Technical Support and Customer Engineering to resolve customer issues in a timely manner.
- Own the customer portfolio, make decisions to drive customer outcomes, and manage escalations and conflicts.
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