Product Support Specialist, APAC

LinearSoftware development

This role is open to candidates residing in Australia or Singapore only. You can work from anywhere within those countries.Full-Time

SalaryCompetitive salary and equity

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Job Details

Bring experience working with a technical or engineering user base.
Have experience troubleshooting technical issues, including APIs and integration setups.
Be able to reproduce bugs with Linear and its integrations across different browsers, Windows, Mac, and mobile environments.
Have excellent communication and customer service skills.
Adapt communication to non-technical users.
Bring passion for technology, quality, and Linear’s mission.
Familiarity with SQL, JavaScript, APIs, and GitHub is a plus; curiosity to learn is also desirable.

Support customers through onboarding, account setup, debugging issues, and feature and integration discovery.
Investigate and resolve inbound customer issues reported through email, Slack, Twitter, and Reddit.
Partner with engineering to document and reproduce bugs.
Surface trends and insights from customer feedback to inform product choices.
Lead selected projects to improve the support experience, internal knowledge sharing, and product operations.
Deliver high-touch Enterprise support at scale, working through complex account needs alongside Customer Success and Sales.

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