Team Lead, Legal Conflicts Managed Services
New
J
JobgetherLegal conflicts services
Fully remote position ... work from anywhere in the United StatesFull-TimeLead
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- Typically 8 or more years of progressively responsible experience in legal conflicts management within a law firm or professional services environment.
- Required Skills
- Quality AssuranceClient relationship management
Requirements
- Typically 8 or more years of progressively responsible legal conflicts management experience in a law firm or professional services environment.
- Hands-on proficiency with Intapp Conflicts.
- Strong understanding of conflicts research, workflow management, complex escalations, and operational best practices.
- Experience managing, coaching, and developing teams, improving employee performance, and building effective operating structures.
- Ability to manage client relationships and communicate across law firm cultures, stakeholder groups, and client environments.
- Ability to establish service standards, improve workflows, implement quality controls, and use performance data to drive results.
- Understanding of staffing models, capacity planning, forecasting, utilization, cost management, profitability, and service-line economics.
- Ability to apply technology to modernize legal operations and introduce automation while maintaining oversight and quality standards.
- Strong problem-solving and decision-making skills, balancing immediate client needs with longer-term operational and business priorities.
- Preferred: experience supporting conflicts operations across multiple law firms.
- Preferred: participation in conflicts modernization, platform implementations, process redesign, or automation projects.
- Preferred: client-facing experience in consulting, legal technology, or another multi-client service environment.
Responsibilities
- Oversee client communications, escalations, service quality, and delivery against contractual and operational requirements.
- Build client relationships, participate in discovery and sales discussions, contribute to proposals and onboarding, and lead service reviews.
- Establish delivery standards, quality controls, reporting frameworks, and performance metrics across client engagements.
- Optimize conflicts research workflows and Intapp Conflicts platform utilization, and implement automation with appropriate testing and oversight.
- Lead, coach, and develop engagement managers and supervisors; support recruitment, onboarding, performance management, and succession planning.
- Coordinate staffing and capacity planning across clients, balancing demand, skill sets, coverage, utilization, and costs.
- Partner with senior leadership on budgets, forecasts, client economics, and sustainable pricing models.
- Develop scalable operating practices, identify service expansion opportunities, and contribute to business development initiatives.
- Analyze operational and financial data and monitor turnaround times, client satisfaction, retention, utilization, costs, and margins.
- Represent the conflicts practice and contribute to a multi-year roadmap for service innovation and operational excellence.
View Full Description & ApplyYou'll be redirected to the employer's site
