Team Lead, Legal Conflicts Managed Services
New
H
HarborLegal services
This is a 100% remote position that can be worked from anywhere in the US.Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- Typically 8+ years of progressively responsible conflicts experience in a law firm or professional services environment.
- Required Skills
- Client relationship management
Requirements
- Typically 8+ years of progressively responsible conflicts experience in a law firm or professional services environment.
- Hands-on proficiency with Intapp Conflicts.
- Experience leading conflicts workflows and complex escalations.
- Experience managing and developing teams.
- Experience improving operational processes.
- Strong client-service skills and confidence working across different firm cultures and stakeholder groups.
- Commercial and financial acumen, including staffing, forecasting, utilization, and profitability.
- Ability to modernize processes and apply technology thoughtfully.
- Preferred: experience with conflicts operations at more than one firm.
- Preferred: participation in a conflicts modernization, platform implementation, process redesign, or automation effort.
- Preferred: client-facing experience in consulting, legal technology, or another multi-client service environment.
Responsibilities
- Oversee service quality, client communication, escalations, and delivery against each client’s requirements.
- Build client relationships and participate in discovery, sales calls, proposals, onboarding, and service reviews.
- Set delivery standards, quality controls, reporting, and performance measures across client teams.
- Guide process improvement, platform use, and modernization using Intapp Conflicts.
- Develop practical automation for research, triage, and routing, with appropriate testing and oversight.
- Lead and develop engagement managers and supervisors, supporting hiring, coaching, performance management, and succession.
- Plan staffing and capacity across clients, balancing demand, skills, coverage, utilization, and cost.
- Partner with the Managing Director on budgets, forecasts, client economics, and the pricing model.
- Use service and financial data to identify risks, improve performance, and inform business decisions.
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