Client Relationship Manager (RCM Services)
New
R
Raintree SystemsHealthcare revenue cycle management
Remote U.S. (designated states)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 5 years
- Required Skills
- Customer serviceClient relationship management
Requirements
- Have a bachelor’s or master’s degree, other certifications or related experience, or an equivalent combination of education and experience.
- Have at least 5 years of client relationship management work experience or training; healthcare RCM or medical billing experience is preferred.
- Use computer applications for payment posting, clearinghouse workflows, and electronic claims processing.
- Understand accounts receivable follow-up.
- Analyze practice financial metrics, collection rates, and billing adjustments.
- Identify claim rejection and denial trends using billing data.
- Prepare routine business correspondence and formal RCM status reports.
- Organize detailed practice account reviews and manage multiple healthcare provider accounts.
- Use video conferencing for virtual client meetings.
- Support HIPAA compliance and patient data security standards.
Responsibilities
- Manage customer satisfaction, retention, and relationships for assigned RCM clients.
- Serve as the main client contact for billing inquiries, workflow problems, and service issues.
- Coordinate with RCM specialists, billing managers, and technical support to resolve client issues and prevent recurring problems.
- Review RCM performance metrics, claim denial trends, and practice accounts receivable health.
- Support the client journey from RCM onboarding and billing setup through ongoing revenue management.
- Attend transition calls for incoming RCM clients and selected kickoff calls for new implementations.
- Conduct weekly call campaigns, with at least two scheduled contact times per week.
- Assist with billing complaints, claim escalations, and customer expectations regarding billing timelines and payer behavior.
- Identify opportunities for additional software modules or billing services and refer or sell them as appropriate.
- Support client site visits, training events, and the end-of-relationship process for clients terminating their RCM agreement.
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